Gartner Magic Quadrant 2024 For Ccaas. Cisco’s position in both ability to execute and completeness of vision are reasons why it was recognized as a challenger in the 2024 gartner magic quadrant for contact center. The gartner ® 2024 magic quadrant™ for contact center as a service leverages detailed research into the market, along with expert analysts, to identify the leaders, visionaries,.

No new vendors have been added, but that’s not to say there. Genesys was recognised by gartner as a leader — and.